FAQ
Commonly Asked Questions
RETURNS, EXCHANGES & REFUNDS
How long do I have to make returns or exchanges?
300 days when purchased directly from our website.
Do you have a restocking fee?
No.
Do I get a 100% refund?
Yes.
If I break it can I return it?
No. Please click here to chat with our customer support regarding our flat rate filter repair option.
PAYMENT METHODS
What payment methods do you support?
We accept most forms of payment like Apple Pay, Credit Card and PayPal.
Can I pay over the phone?
Yes we accept payment over the phone. Just reach out to us at
1-877-762-8427 and leave a message with our front desk team.
SHIPPING & DELIVERY
How much is shipping?
Shipping in the USA is free on all orders over $20. International orders are shipped via DHL for $15, customer will pay for any fees for their country, if necessary.
How many countries do you ship to?
180+. We ship all international order via DHL. Customs / Duties are to be paid by the customer, if necessary.
How soon do you ship after I place my order?
Within 1-2 business days for in-stock products and are closed on federal holidays. A confirmation email will be sent as soon as your order is shipped.
What are your delivery times?
Generally, 2-4 working days in the USA and 7-14 for most international countries.
When will I receive my product if it's on backorder?
We are typically out of stock on products due to high demand. It may take between weeks to months for a product on backorder to be manufactured and shipped to you.
You will receive an email notification to confirm your order then another one upon shipment with tracking.
COMMON QUESTIONS
Will my lens caps work on these ultra-slim filters?
Yes! Every circular screw on X1, X2 and X4 filter is double-threaded, so they’re fully compatible with other filters and all your lens caps.
Do UV filters actually block UV light on digital cameras?
No. In fact, digital cameras block IR and UV light at the sensor level. Therefore, a UV filter is only used for completing the weather-sealing on a lens, as recommended by the lens manufacturers.
But if you did happen to shoot color film somewhere down the line (and you should at least try film once!) the UV blocking characteristics will come into play and will remove the UV haze effect that is present in 35mm color film.
Where are you based?
San Francisco, California.
Are you one of only two US-based filter companies?
Yes. We’re based here in the states alongside only one other US-based filter company, Singh-Ray, the makers of state-of-the-art Graduated Neutral Density filters.
In addition to being based in the USA we’re working on manufacturing a line of all-American products, including an upcoming filter 100% made in the state of New York.
Is there any vignetting on your filters?
No! We have designed the X1, X2 and X4 filter lines to have no vignetting down to 15mm on a full-frame setup.
What sizes are the X-Series filters available in?
49mm, 52mm, 58mm, 62mm, 67mm, 72mm, 77mm and 82mm
What’s your support period?
We stand behind each and every filter with our 25 Year Ironclad Guarantee. And yes, we actually mean 25 years!
Are you owned by a conglomerate?
No.
Are you run by guys with suits or guys with cameras?
Cameras.
25 YEAR IRONCLAD GUARANTEE
We stand behind each of our filters to be free from defects in materials and workmanship for 25 years from the original date of purchase when used under normal shooting conditions and for the purpose intended.
Once you activate your 25 Year Ironclad Guarantee (click here to do that) with your X-Series filter serial number, we associate your new filter with you. If you ever have questions or need to contact us about your filter you simply need to provide us with your serial number and that’s it!
Our guarantee does not apply to accidental damage, unreasonable use or neglect. For information about our repair process click here.
“It is the photographers contribution after all, that makes the difference between a mindless machine and an instrument of creating beauty.”
Galen Rowell
Any unanswered questions? Contact Us