Commonly Asked Questions
RETURNS, EXCHANGES & REFUNDS
How long do I have to make returns or exchanges?
Do you have a restocking fee?
Do I get a 100% refund? Can I return it for any reason?
Yes and yes!
If I break it can I return it?
What payment methods do you support?
Apple Pay, Credit Card and PayPal.
Can I pay over the phone?
SHIPPING & DELIVERY
How many countries do you ship to?
How soon do you ship after I place my order?
Within 24 hours for in-stock products.
What are your delivery times?
2-4 working days in the USA, 7-14 to Canada, 7-14 to UK, 3-8 to Singapore and Hong Kong, 10-20 for Australia and 7-20 working days for everywhere else.
Will my lens caps work on these ultra-slim filters?
Yes! Every X1, X2 and X4 filter is double-threaded, so they’re fully compatible with other filters and all your lens caps.
Do UV filters actually block UV light on digital cameras?
No. In fact, digital cameras block IR and UV light at the sensor level. Therefore, a UV filter is only used for completing the weather-sealing on a lens, as recommended by the lens manufacturers.
But if you did happen to shoot color film somewhere down the line (and you should at least try film once!) the UV blocking characteristics will come into play and will remove the UV haze effect that is present in 35mm color film.
Where are you based?
San Francisco, California.
Are you one of only two US-based filter companies?
Yes. We’re based here in the states alongside only one other US-based filter company, Singh-Ray, the makers of state-of-the-art Graduated Neutral Density filters.
In addition to being based in the USA we’re working on manufacturing a line of all-American products, including an upcoming filter 100% made in the state of New York.
Is there any vignetting on your filters?
No! We have designed the X1, X2 and X4 filter lines to have no vignetting down to 16mm on a full-frame setup.
What sizes are the X-Series filters available in?
49mm, 52mm, 58mm, 62mm, 67mm, 72mm, 77mm and 82mm
What’s your support period?
We stand behind each and every filter with our 25 Year Ironclad Guarantee. And yes, we actually mean 25 years!
Are you owned by a conglomerate?
Are you run by guys with suits or guys with cameras?
25 YEAR IRONCLAD GUARANTEE
We stand behind each of our filters to be free from defects in materials and workmanship for 25 years from the original date of purchase when used under normal shooting conditions and for the purpose intended.
Once you activate your 25 Year Ironclad Guarantee (click here to do that) with your X-Series filter serial number, we associate your new filter with you. If you ever have questions or need to contact us about your filter you simply need to provide us with your serial number and that’s it!
Our guarantee does not apply to accidental damage, unreasonable use or neglect. For information about our repair process click here.
“It is the photographers contribution after all, that makes the difference between a mindless machine and an instrument of creating beauty.”
Any unanswered questions? Contact Us