We guarantee everything we make for a period of 25 years from the original purchase date.
Although our filters are designed and manufactured to last a lifetime of use, we understand accidents can certainly happen. Our 25 Year Ironclad Guarantee covers the following:
COVERED:
- MRC Coatings
- Nano Coatings
- Weather-sealing
- Front and back threads
- Sharpness
- Color neutrality
NOT COVERED:
- Broken glass
- Scratched glass
- Damaged frames
$29 Flat Rate Repairs
Cracked or scratched glass and damaged frames are not covered by our 25 Year Ironclad Guarantee, but can be repaired at a reasonable flat rate cost of $29.
Flat Rate Turnaround Time
Normally we can complete a flat rate repair in 24-48 hours after your filter has been received by our manufacturing facility. Once your flat rate repair has been shipped you’ll receive an email with tracking.
Instructions for Flat Rate Repairs
- Choose between Photographic and Cinema filters and checkout
- After the checkout you'll be provided with an order confirmation
- Send an email to support@breakthroughfilters.com with the order number
- Someone from our repairs team will reply back with instructions on how to send the product to our facility.
Please ensure that you ship the filter using a carrier that can provide you with tracking information and proof of delivery.
You're responsible for your filter until we sign for its delivery.
Customers are responsible for shipping charges to Breakthrough Filters. Overnight and 2-Day shipments to Breakthrough Filters will be returned in the same manner at our expense.